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What do you mean by line-of-sight?
Line-of-sight means that you can actually see
with your eyes the AP site in a direct line.
If you cannot actually see the AP site, then
you do not have line-of-sight to the AP. If
you can actually see the AP site, then you have
line-of-sight.
How fast is 256 kbps?
Our minimum residential bandwidth of 256 kbps
is approximately six times faster than a dialup
modem. Most modem connections occur between
35 kbps and 45 kbps, so 256 kbps is about six
times faster.
Why do businesses need
more than 256 kbps?
We do not make lower bandwidths available to
businesses because the requirements of business
are often greater than what residences require.
Since businesses typically have multiple computers
connected to the internet, each computer will
experience slower performance the more computers
are connected to the LAN. Plus, businesses often
connect to a server at headquarters or at a
remote office. Increased bandwidth ensures adequate
performance for these remote connections.
What if I can't see the AP
site?
If you cannot see the AP site, we may not be
able to get signal to your location. Any obstructions
such as trees, buildings or passing semi trucks
will impede the signal coming from our APs.
There may be instances where you're not sure
if the AP site we've described is what you're
looking at. Or perhaps you're between five and
ten miles from the AP site and it's difficult
to see with the naked eye. We may be able to
perform a site survey to determine whether or
not signal strength is available at your location,
but we cannot specify in advance a date for
the site survey.
What if I'm too far away?
If you are more than twenty miles away from
the AP site, we may not be able to get signal
to your location under any circumstances. We
may be able to provide signal to your location
if you are between ten and twenty miles from
the AP site with a special three-foot antenna
dish. Call us for details on long-range access.
I'm not getting any service
with my radio, what do I do?
You can try several things to attempt to restore
your service before calling our office. First,
ping your ethernet card. If you can't ping your
ethernet card, you have a computer problem that
may need to be fixed by a computer consultant.
Next, unplug the power cord from the white 2"
x 2" J-box, then plug it back in. Wait 60 seconds
while your radio reboots, then check your service
again. Second, turn the power off on your router,
then turn the power back on. Check your service
again. Third, if neither of these restores your
service, try rebooting your computer. Please
try these three items before calling technical
support.
Can I change my bandwidth
at any time?
Yes, you can change your bandwidth at any time.
Call us or send e-mail to specify the bandwidth
you'd like.
What's a LAN? Does HiSpeed4U
install LANs?
A LAN is a local area network. It is the interconnection
of all your computers inside your building.
HiSpeed4U does not install LANs. If you purchase
a router from us, you will need to contact a
third party to install the proper wiring that
will connect each of your computers to the router.
What is the difference between
a secure, private IP address and a static public
IP address?
You connect to HiSpeed4U through a secure, private
IP address. This is to ensure we provide the
most protection possible for you on our network.
With a secure, private IP address you can surf
the web, send and receive email, download files,
and chat with users around the world, just as
you have been used to with your previous Internet
connection. With a secure, private IP address,
computers on the Internet are not able to initiate
connections to your computer. (Note that you
still need a personal firewall to prevent access
to your PC from other HiSpeed4U customers.)
The benefit to you is another layer of protection
from ever-increasing viruses, worms, and hacker
attacks. Because your secure IP address doesn't
change, you can also perform all advanced Internet
applications, such as Virtual Private Networking
(VPN), with other computers on the HiSpeed4U
network. A static, public IP address would allow
the advanced user the ability to conduct server
hosting, virtual private networking outside
of the HiSpeed4U network, Voice Over IP (VOIP),
UDP-based applications, anything that requires
remote access over the Internet to LAN devices
such as computers or print servers (telnet,
ssh, etc.), anything that requires your firewall
to listen on a specific port (some options in
chat programs like netmeeting or ICQ, etc.),
Anything that requires end-to-end protocols
("Direct Client-to-Client" or DCC connections
for IRC file transfers and some DCC chatting,
etc.) The static, public IP address is visible
to the Internet, and therefore it is more in
danger of attacks than the secure, private IP
address.
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